A Review Of Recent Evidence

A Review Of Recent Evidence PROJECT MANAGEMENT EMERGED FROM DIFFERENT FIELDS OF APPLICATION INCLUDING CONSTRUCTION, ENGINEERING, TELECOMMUNICATIONS, AND DEFENSE AS A DISCIPLINE. THE 1950S MARKED THE BEGINNING OF THE MODERN PROJECT MANAGEMENT ERA. BEFORE 1950S, PROJECTS WERE MANAGED ON AN AD-HOC BASIS USING GANTT CHARTS, OR INFORMAL TECHNIQUES AND TOOLS. PROJECT MANAGEMENT IS THE DISCIPLINE OF PLANNING, ORGANIZING, SECURING AND MANAGING RESOURCES (I.E. MANAGEMENT) TO BRING ABOUT THE SUCCESSFUL COMPLETION OF SPECIFIC PROJECT GOALS AND OBJECTIVES. B: DISCUSS PROJECT MANAGEMENT SYSTEM ELEMENTS ONCE PROJECT MANAGEMENT IS PUT IN PLACE ORGANIZATIONS GET THE NECESSARY TOOLS AND INFORMATION THAT ARE NEEDED TO COLLABORATE AND MANAGE THEIR WORKLOAD AS A TEAM. FOLLOWING ARE THE KEY ELEMENTS FOR BETTER PROJECT MANAGEMENT: 1. CLASSIFY -DEFINE THE TYPE OF WORK: IT HELPS EVERYONE UNDERSTAND WHAT NEEDS TO BE DONE E.G. NEW FEATURE, ACTION ITEM, DEFECT ETC. 2. TARGET -TARGET SETS YOUR PROJECT ¿Ã‚ ½S MILESTONES. MEASURING PROGR ESS IS EASY WITH METRICS WHEN REMAINING TASKS AND ISSUES CAN BE RELATED BACK TO THE PLAN, KEEPING TEAM MEMBERS FOCUSED AND WORKING TOWARD A COMMON GOAL. 3. PRIORITIZE – EACH TEAM MEMBER SHOULD UNDERSTAND THE PRIORITY SYSTEM. 4. COLLABORATE -RIGHT TASKS BE ASSIGNED TO THE RIGHT PEOPLE. MAKE SURE THAT OWNERSHIP BE CLEAR AND REASONABLE. WORKLOAD HAS TO BE BALANCED AND FAIR AND IT SHOULD BE EASY FOR PEOPLE TO GET HELP IF NEEDED FROM OTHER TEAM MEMBERS. 5. CHECK STATUS -TASK STATUS SHOULD BE REGULARLY TRACKED. IT SHOULD BE EASY TO SEE WHAT IS COMPLETED, WHAT REMAINS TO BE COMPLETED, AND WHAT ISSUES EXIST. 6. TRACK COMPLIANCE – KEEP A COMPLETE HISTORY FOR EVERY TASK. IT HELPS YOU UNDERSTAND WHAT ISSUES REMAIN, HOW TO IMPROVE YOUR PLANS, UNDERSTAND AND CORRECT PROCESS ISSUES, AND COMPLY WITH APPROPRIATE INDUSTRY STANDARDS LIKE ISO9000 CERTIFICATION ETC. C: DISCUSS EXTERNAL AND INTERNAL ENVIRONMENTAL ELEMENTS INFLUENCING PROJECT MANAGEMENT PROJECT MANAGEMENT CAN BE AFFECTED BY THE INTERNAL AND EXTERNAL FACTORS IN A BUSINESS ENVIRONMENT. THE EXTERNAL FORCES THAT AFFECT PROJECT MANAGEMENT INCLUDE SOCIOLOGICAL, POLITICAL, ECONOMICAL AND TECHNOLOGICAL. EXTERNAL FACTORS: 1. SOCIOLOGICAL: IT INCLUDES THE DEMOGRAPHIC STATUS, TRENDS, WORK ETHICS, PERSONAL VALUES, AND GENERAL CULTURES. THESE FACTORS INFLUENCE DIFFERENTLY ON HOW A PROJECT MANAGER ACCOMPLISHES ITS GOALS. THE SOCIAL ENVIRONMENT IN EACH COUNTRY IS UNIQUE AND AS THE BUSINESS BECOMES INTERNATIONAL, MANAGEMENT HAS TO UNDERSTAND THESE UNIQUE ENVIRONMENTS IN ORDER TO PLAN FOR THE FUTURE AND DESIGN PRODUCTS FOR A PARTICULAR GROUP OF PEOPLE. 2. ECONOMIC AND POLITICAL: IT INCLUDES THE ESSENTIAL FACTORS SUCH AS COMPETITORS, SUPPLIERS AND CUSTOMERS. PROJECT MANAGEMENT MUST STUDY THE ECONOMY AND POLITICAL ENVIRONMENT FOR A CONTINUAL AND DYNAMIC RELATIONSHIP. BY STUDYING THE COMPANIES, SUPPLIERS, COMPETITORS, CUSTOMERS AND CURRENT POLITICAL FACTORS, THE MANAGEMENT IS CAPABLE OF MAKING EFFECTIVE MANAGERIAL DECISI ONS. THUS THE PRODUCTS DESIGNED UNDER THIS POSSES PLACE, FORM AND TIME UTILITY TO SUCCEED IN THE MARKET PLACE. 3. TECHNOLOGY: TECHNOLOGY HAS THE MOST DRAMATIC EFFECT ON PROJECT MANAGEMENT AS ANY CHANGE IN THIS EXTERNAL ENVIRONMENT IS OFTEN QUICKLY FELT BY FIRM. AS THE MARKET CAN CHANGE OVERNIGHT THE PROJECT MANAGEMENT SHOULD BE IN A POSITION TO MAKE DECISIONS THAT WILL PUT THE COMPANY IN A FLEXIBLE POSITION TO ADAPT WITH THE TECHNOLOGICAL CHANGES.

Services Management - EFQM Excellence Model and Radar Logic Essay

Services Management - EFQM Excellence Model and Radar Logic - Essay Example The fundamental objective for the study is highlighting the effectiveness of the model in the actual business scenario. Further, the paper will discuss the significance of the model which is the practical and objective approach to make operations of a company better. The challenges and critique on the model which include the fact that mathematical details are not inclusive will be highlighted. Since this is a secondary report, the main methods used to compile the report were library study and internet research. A case study of Mr. Smith, a customer with Executive Bank PLC who lost valuables will be the basis of focus on how EFQM can be a turnaround tool. The findings on the case exposed the lack of proper communication by the operations and customer care department. The report recommends that the company should carry out systematic checks on its operations and adopt a continuous improvement of systems. Secondly, proper staff and communication channels are recommended to avoid any fut ure problem. Table of Contents Executive Summary Introduction EFQM: Background Information Principles Value addition to the customer Creating sustainability Developing an organizational capability Harnessing creativity and innovation. Vision, integrity and inspiration Possessing agility Managing talent Continuous results Purpose of EFQM Significance Challenges and criticism of EFQM Case study: Executive Bank PLC. Gold Card Protection Service Possible Causes of the Problem EFQM Solutions for the Gold Card Protection Service Developing an operational network Redesigning of the operations of the card service Prioritize issues Use of the EFQM Concept as an exemplification of the above Solutions Use of The Radar System Conclusion Recommendations References Further sources Introduction It is the objective of each organization or firm to offer quality services and satisfy all interested stakeholders. Many models have been created to measure and control the performances of these firms at sp ecified periods according to Afuah and Tucci (2003, p9). As effective as they may be, each of the models has been found to have a considerable degree of limitations. The most effective of these models ought to have three qualities that can be of use by the management and employees namely innovation, collaboration and cooperation. It is obvious that service delivery executed at the highest level does not only satisfy a customer, it also motivates the employee to work better and give better results. The EFQM or European Framework for Quality management incorporates the three qualities that can harness these desired results in the service sectors such as banking and insurance. The model was launched in 1991 on the platform of eight fundamental concepts of quality management. With over 30,000 small and large organizations applying its principles, EFQM has proved to be not only reliable but also an effective framework of management. This exercise focuses on EFQM principles and their sign ificance, its critique and its application relates to a bank namely, Executive Bank PLC. EFQM: Background Information After the great depression of the 1930’s and the emergence of new markets, organizations in America began to look for new ways of doing business. This was mostly motivated by the drive to do business in an effective and efficient manner. Research activities in various institutions were ongoing on the aspect of

Quality improvement program Essay Example | Topics and Well Written Essays - 500 words

Quality improvement program - Essay Example Normally, not all outpatient clinics are required to pass the Joint Commission Requirements for quality; nevertheless, VSA is necessitated to. Since the time of its launch where it first developed its quality control program until today, the Virginia Surgical Associates remains serious about meeting all Joint Commission Requirements such as the Environment of Care, which pertains to how safe, functional and efficient the environment for patients, staff, and other individuals is in the organization; Infection Prevention and Control: how well the clinic is able to lower down the risk of surgical patients acquiring infection; Rights of Individual, which evaluates the establishment of informed consent, participation in decision-making of patients, and services to respect patient’s rights, etc. (Joint Commission, 2014). But despite VSA’s strong commitment to maximize the quality of its services, it is still bending more attention to quality improvement that includes examinin g rates and complications and lab equipments such as ACT machine that s a point-of-care, blood clotting test used to monitor anticoagulation (Philip et al., 2008). The Virginia Surgical Associates is constantly developing its Quality Improvement Program to address these requisites. While healthcare quality measurement is developing, there are more things to take care of. The complicated environment of the healthcare industry makes quality program monitoring and implementation a lot more difficult. It is important that in revising and monitoring quality program implementation, new quality measures are developed in order to address rising issues within the healthcare industry. 1. Type of Care and Patient Engagement. The quality of the healthcare services can be monitored by the patient engagement with respect to the types of care being administered (Mainz,